Attitude restructuring

A study by Harvard University found that when a person gets a job, 85% percent of the time it is because of their attitude and 15% of the time because of how smart they are. William James (1842-1910) a philosopher and psychologist at Harvard University said "the greatest discovery of my generation is that human beings can alter their lives by altering their attitude." This still holds true today.

Energy is as important as attitude when it comes to being successful and coping with stressful times. What are the energy centers in your business? Who are the people most energised that need your support. Gallup have been doing research for years and find that for every actively disengaged person in your business it takes four actively engaged people to counteract the damage caused. Unfortunately, the energy of the manager is directed to the negative individual and away from positive engaged individuals thus further damaging the situation.

Your energy should be directed to the engaged rather than the disengaged. Your energy center will either drag that negative person into line or they will decide to leave.

The Sirota Institute has researched over 3,000,000 employees over 30 years and found the following to be most important to staff;
1. Equity - a fairs days pay for a fair days work and a say in their job.
2. Acknowledgment - for a good job well done
3. Camaraderie - people will do the same job for years if they like their team mates and feel a sense of belonging.

Have a look at your business from the outside and make an assessment of following on a scale of 1 - 10 with 1 being poor and 10 being excellent;
1. The attitude of yourself and your people towards the company and the business you are in
2. The energy level in your organisation
3. The level of engagement of your people
4. The level of equity your people have
5. The level of acknowledgment you and your management team provide
6. The sense of TEAM that exists

Add up your score and divide by 6. If your score is less than 8.5 then you need to do some work. Call me because this where I come in and assist you with this.

If your average is 8.5 and above then congratulations you are doing well, keep it up.

I am now offering One for the Blokes one to one coaching for those interested in getting their life after 40 sorted it out. If you know anyone just get them to email me and I will call them. mark@executivecoaching.co.nz

AAAAHHHHHHHH!!!!!!!!!!!!!

I recently had a run in with Slingshot my ISP. They tried to sell me a service that was cheaper than what Telecom was offering,and told me - quote " Nothing will change - everything will be just the same as it was at Telecom" Unquote. Well that was a load of bollix. The next morning I had a niggle in my gut and thought something just doesn't add up - so I phoned Telecom and then Slingshot just to confirm a few things and my gut was right. Without going into details everything was not going to be the same.

I told Slingshot that I therefore did not want this service any more and to cancel - They said they would - BUT THEY DIDN'T and the next 5 weeks were a nightmare. Some companies are exceptional on how not handle problems. Slingshot would be right at the top of the list. After 6 different people and retelling my story 6 different times finally something was done to reverse the situation and they still had the gonads to try and negotiate what I was going to pay them for particular things that they had been charged for by Telecom. Not my problem I said - but like a rabid Pitbull they bit in and insisted that I pay some money.

I managed to get the $204 they wanted from me down to $33. I will however have the last say as I have just sent them an invoice for $600 for wasting my time - lets see what response I get from them and and I wonder if I can waste their time as much as they have wasted mine. This is not about revenge - it is a study in how the big guy will react. Will they pay - hell no of course not, but it will waste someones time and I suspect they will write me a letter back with a good explanation why they shouldn't. Then I will send them an overdue notice and see what reaction I get. This is one for the small guy - after ignoring this kind of crap for many years its time to dish it out and just see what happens.